In most situations we will need to connect to your iOS device remotely to see or work on the problem. You will cheer and breathe a sigh of relief.We will solve the issue you are having.We will establish whether we can help you, if we are able to assist right away, or if we need to schedule another time to assist.We will contact you in a timely manner and gather any missing information we need to assess the situation.If possible, please upload screen shots of anything that may seem significant. When you have an issue, please provide us with as many details as you can using this form.

With our guidance and your input, together we find and implement a solution. Using Team Viewer, our trusted remote support platform, your iPhone or iPad remains in your hands as we determine the cause and help resolve the problem. Through an encrypted connection that employs a comparable level of security used to protect your financial information, we can securely oversee operation of your device. Sometimes handing over your device to be fixed, even for a short period of time, can make you feel uneasy, like a part of you is missing. Together we can resolve your problems without ever having to hold your device in person. When your devices misbehave, your connection to virtually everything you do goes down too. They are your world in your hands. Your Apple devices are your personal assistant, your social spaces, your concierge, your fitness trainer, your e-wallet, your news source, your information oracle, your remote office. Your iPhones and iPads are not just mobile computers. Now get remote support through screen sharing with your iPhone and iPad

Using iphone as remote for mac